SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

The Online Shop applies delivery charges based on the order’s weight, location, and chosen to ship method. Prices may vary, starting from a minimum rate. Customers can review specific delivery costs during checkout before finalizing their purchases.

How long will delivery take?

The delivery time depends on the shipping method chosen during checkout, the delivery location, and any potentially unforeseen circumstances. Estimated delivery times are provided during the ordering process and typically range from a few days to a few weeks, depending on the delivery address and selected shipping option.

What exactly happens after ordering?

After ordering, the seller processes the purchase, confirms details, and prepares the items for shipping. The buyer may receive an order confirmation email. Next, the seller dispatches the package through a chosen-to-ship method. The buyer awaits delivery and, once received; the transaction is complete.

Do I receive an invoice for my order?

Yes, most online orders come with an invoice. After placing an order, the seller typically sends an invoice via email or includes a printed copy in the package. The invoice provides a detailed breakdown of the purchase, including the items, quantities, prices, and payment information.

How Do I Place My Order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

How Long Will It Take to Ship My Order?

Orders typically ship to the US within 1 to 5 business days. For international orders, transit will take an additional 10 to 17 business days.

My Tracking Number Isn’t Working

Tracking numbers can take 2-3 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I Need Help With a Late Order

If your order has not arrived after 10 business days (domestic) and 21 business days (international), please contact our team, we are happy to assist.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

The order payment is deducted from your bank account immediately upon processing the transaction.

What is wishlist?

A wishlist is a collection of desired items or products that an individual creates to keep track of things they want to purchase or receive as gifts. It serves as a personal shopping or gift-giving guide.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product, take these steps: 1. Document the issue with photos. 2. Contact the seller or company’s customer support immediately. 3. Provide order details and explain the problem. 4. Follow their instructions for return, replacement, or refund. Act promptly for a resolution.

Can I change or cancel my order?

Yes, you can change or cancel your order. Contact the seller or customer support as soon as possible to request a change or cancellation. Provide your order details and follow their instructions for a smooth process.

When Will My Card Be Charged?

Just after your order has been successfully placed.

How Secure is My Personal Information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.